Sweet As Rewards Limited  (NZBN 9429050959761) (SARL, we, or us) is committed to customer satisfaction. This Returns Policy describes how we manage returns and refunds. This policy forms part of our Terms of Service located at Terms & Conditions. Words and phrases in this policy have the same meaning as in our Terms of Service. If you have any questions about this policy, please don’t hesitate to contact us.

Our goods and services come with guarantees that cannot be excluded under New Zealand Consumer Law. 

For major failures of services you are entitled to:

• cancel your service contract with us; and
• a refund for the unused portion or compensation for its reduced value.

You may choose a refund or replacement for major failures with goods. Please note that not holding a winning entry number does not constitute a major failure. 

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. Refunds or rectifications cannot be given for reasons such as change of mind or failure to understand the terms on which the goods or services were provided.

Memberships 

Single Memberships (Bronze, Silver, Gold, Diamond) purchased during a promotion period/giveaway are non-refundable within 72 hours of the draw closure. If you have changed your mind about your purchase, Sweet As Rewards Limited will be happy to offer you a refund or exchange provided that: You refund your entries no later than 72 hours before the time of the draw closure and you produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice). No memberships will be refunded once a draw has been sold out or closed even if all other refund conditions have been met.

Entry Numbers

Entry numbers are generated automatically and included in all draws manually. The number of entry numbers is determined by the level of membership purchased. Entry numbers are verified, downloaded and stored prior to every live draw to ensure all required entry numbers are allocated to members for a fair chance. If you have any questions regarding your entry numbers our team is always able to provide you with a full list of your entries in any draw upon request from Hello@sweetasrewards.co.nz